FAQs

WHAT ARE MY PAYMENT OPTIONS?

You can pay for your books via any form of Credit Card or Paypal through our secure Checkout Process. Both methods will allow you to have assurance that your order will arrive, and there is an appeal process with either option in case you have any problems whatsoever in receiving your order. We strive hard to ensure customer satisfaction because we want you to feel comfortable coming back to us for more and more of your textbooks in the years ahead. 

WHAT IS YOUR RETURN POLICY?

We gladly  accept returns for defective merchandise or any other reason within 30 business days from receipt of book. Please contact us if you are unsatisfied with your order for any reason. We want to do everything possibly to service your textbook needs. 

HOW LONG WILL IT TAKE TO RECEIVE MY BOOK?

Standard Shipping typically arrives in 3 to 7 business days, though shipping times can vary. Priority shipping (which will also be available for you to select during the checkout process) generally takes 2 to 4 business. As a general rule, we try to ensure that the items are shipped within 24 hours from the order date (i.e., we ship fast because we know you need your books now!). 

HOW MUCH DO I HAVE TO PAY FOR SHIPPING? 

The price of priority shipping is $9.95 or 12.95, depending on distance and weight. Regular shipping is either $4.95 or $6.95, depending on distance and weight. 

WHAT IS THE BEST WAY TO REACH CUSTOMER SUPPORT? 

Simply send us an email to sales@textbooksalesonline.com and we should respond within 24 hours. We are happy to address any concerns you may have. Getting students their books quickly is what puts a smile on our face. 

WHY ARE YOUR BOOKS SO CHEAP, COMPARED TO OTHER SITES? 

We want to assure you that we are selling quality books that are in good (and often great) condition. It is simply what we do. We have developed a far-reaching system that allows us to have access to nearly all books used across the United States. Our mission is to get you the best discounts that are available online, or anywhere. 

HOW CAN I BE ASSURED THAT I WILL GET MY ORDER?

Fortunately we have a strong track record of success and satisfied customers. Click HERE to view over 15,000 comments from our Ebay Store buyers over the past several years. 

HOW DOES RENTING WORK?

Most of our customers choose to buy their books outright, since our prices are so low. But you can save even more by renting too. First, just choose the Duration of the book you wish to Rent when checking it out. You will notice the price changes, depending on which Rental duration you select. When it comes time to return your rental, we will email you a reminder, and even send you the packing contents (including FREE RETURN POSTAGE) to return it. We assure you that it is a hassle-free experience, whether you rent or buy. If, when checking out, the book doesn't show rental as an option, then it isn't one of the books in our inventory that can be rented. 

WHAT ARE YOUR BILLING TERMS AND CONDITIONS?

Products are shipped promptly, and returns are allowed within 30 days for a full refund of the item's purchase price, keeping in mind that shipping fees are generally low. We have the discretion to apply a 15% restock fee on a case by case basis. We do not disclose personal data to 3rd parties under any circumstances. We offer secure payment options through the largest credit card processing company (Paypal Braintree) and have a strict privacy policy that ensures protection of all customer information. Secure payment can be made during checkout with all major credit cards, and we also offer Apple Pay and Paypal as additional methods of payment.

Refunds are processed promptly and are credited directly back to the credit card that was used as the original form of payment, usually within 48 hours or 2 business days from the date that the returned item is received back to our warehouse.